Terms & Conditions
Welcome to ecoGenn.
These Terms & Conditions govern your use of our website and the purchase of products or services offered through it.
By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions.
Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Name
- Mobile number
- Email address
- Billing and shipping address
- Delivery location
- Company or project details, where applicable
- Information provided when you contact us or request a quotation
Order & Transaction Information
When you purchase bio septic tanks, enzyme bio products, or other products from our website, we may collect information related to:
- Products purchased
- Order details
- Delivery details
- Payment and transaction information
Note: Payment information may be processed through third-party payment gateways. We do not intentionally store complete credit/debit card details on our website.
Technical Information
We may automatically collect certain information when you visit our website, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website usage information
- Date and time of visits
We may use cookies and similar technologies to improve website functionality and user experience.
How We Use Your Information
We may use the information collected to:
- Process and fulfill your orders
- Arrange product delivery and installation where applicable
- Provide quotations and product information
- Respond to enquiries and customer support requests
- Contact you regarding your orders
- Provide information about our bio septic tanks, enzyme bio products, and related products
- Improve our website, products, and services
- Prevent fraudulent or unauthorized activities
- Maintain website security
- Comply with applicable legal and regulatory requirements
If you have provided consent, we may also use your contact information to send promotional offers, product updates, or marketing communications.
Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
- Payment gateway providers
- Courier and logistics partners
- Installation or service partners
- Website hosting and technology providers
- Marketing or analytics service providers
- Government authorities or legal agencies when required by law
We only share information that is reasonably necessary for the relevant purpose.
Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember user preferences
- Understand website traffic and usage
- Improve website performance
- Measure marketing and advertising effectiveness
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
Payment Security
Online payments may be processed through secure third-party payment gateways.
We do not intentionally collect or store complete payment card information on our website. Payment information is handled according to the privacy and security policies of the respective payment service provider.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions and provide services
- Maintain business and transaction records
- Resolve disputes
- Meet accounting, tax, legal, and regulatory requirements
- Protect our legitimate business interests
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information where required.
Your Rights
Subject to applicable laws, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Withdraw consent for certain communications
- Request information about how your data is being used
To make a privacy-related request, please contact us using the details provided below.
Marketing Communications
If you have opted to receive marketing communications from us, we may contact you through phone, WhatsApp, SMS, or email regarding products, offers, services, and updates.
You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, products, services, or applicable laws.
Any updated version will be published on this page with a revised Effective Date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
EcoGenn Bio Solutions
Website: www.ecogenn.in
Email: info@ecogenn.com
Phone: +91 96555 94422
Address: 34/1, Sangamam Nagar, Karupparayan Kovil St, Thirumarai Nagar, Podanur, Coimbatore, Tamil Nadu 64102
